Terms Ans Conditions

Phantom Medical Group – Terms & Conditions

1. Appointment Policy
   • Scheduling Appointments: Clients are encouraged to schedule appointments in advance to ensure availability and minimize wait times. Appointments can be made via phone, email, or through our online booking system.
   • Late Arrival: We understand that unforeseen circumstances may cause delays. However, clients who arrive late may have their appointment shortened to accommodate other scheduled appointments.
   • Appointment Confirmation: We may send appointment reminders via email, SMS, or phone call. It is the client’s responsibility to confirm or reschedule appointments if necessary.

2. Cancellation and Rescheduling Policy
   • Cancellation Notice: We kindly request that clients provide at least 24 hours’ notice for cancellations or rescheduling of appointments.
   • Late Cancellation/No Show: Clients who fail to provide at least 24 hours’ notice for cancellations or who do not show up for their appointment will be subject to a cancellation fee.
   • Cancellation Fee: A cancellation fee equivalent to a portion of the scheduled service cost may be charged for late cancellations or no-show appointments. This fee is to compensate for the time and resources allocated for the appointment.
   • Payment of Cancellation Fee: Clients will be required to pay the cancellation fee before booking their next appointment.

3. Exceptional Circumstances
   • Illness or Emergency: We understand that unforeseen circumstances such as illness or emergencies may arise. In such cases, clients are encouraged to contact us as soon as possible to reschedule their appointment without incurring a cancellation fee.

4. Contact Information
   • Phantom Medical Group:
   • Address: [ 9 Westway, London, United Kingdom W12 0PT ]
   • Phone: [02087408318]
   • Email: [info@phantommedical.co.uk]

5. Compliance
   • Clients’ Responsibility: By scheduling an appointment with Phantom Medical Group, clients acknowledge and agree to comply with our appointment and cancellation policies.

6. Policy Updates
   • Review and Amendments: This policy may be reviewed and amended periodically to reflect changes in our operations or legal requirements. Clients will be notified of any updates to the policy.

At Phantom Medical Group, we strive to provide exceptional service and care to all our clients. We appreciate your cooperation and understanding of our appointment and cancellation policies. If you have any questions or concerns, please feel free to contact us for clarification.